Click here to start using GoProgram.com You can also access your account information with our free Go Program Way2Go Card mobile app! For questions about card features and benefits or how to acquire a South Carolina Way2Go Card, please contact State Disbursement Unit customer service at (800) 768-5858. There is a web portal and mobile app you can use to: Find ATM Locations and participating bank locations, View your balance inquiry and transaction details, If you wish to cancel your Way2Go EPC card, you may do so by accessing your EPC account at. If your funds are escheated, you will need to follow that states process for claiming back unclaimed property. this same card will be used. It may be used anywhere MasterCard is accepted, including for online purchases and bill payments. A debit card that has been activated will become inactive when the cardholder has not had any card swipe debit transaction activity for five years. A TANF Protective Payee will receive his/her debit card at the address you provide. How do I access the Way2Go Card Services Online? Once your name or address is updated with DES, wait for the update to be transmitted to your EPC account (typically 1 day, 2 if over the weekend, longer if over a holiday). What is the last date to request a BofA replacement card? The significant role played by bitcoin for businesses! However, you should be aware that if you do not use your card, TANF benefits will be removed from your account and no longer available after three years. Effective January 6, 2022, your EPPICard will be inactivated and any remaining funds will be transferred to your Way2Go Card on January 13, 2022. Where can I find fee information for my new card? You must register the new card on www.GoProgram.com, the Way2Go mobile app, or by calling (833) 322-1441. Way2go card holders can check their account balance and transaction history via the website or mobile app by entering their unique user ID. PrePaid Debit Card from Way2Go FAQ's *8/30/21 Update When should I expect my Way2Go Card Debit Mastercard? Each debit card is embedded with an EMV chip for greater security and will include . In order to determine if you are eligible to use this app, please refer to the back of your prepaid card. You will also be able to access account information at www.GoProgram.com. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. What if my Debit Card (ePayment/Way2Go Card) does not work? . This information is also available online at https://bit.ly/AZUI-EPC. Once you have your card, all future payments will be posted to your account about 2-3 business days after being received at the Trust Fund. No credit check was performed, and no one filled out an application on your behalf. Prior to January 6, 2022, you may continue to use your EPPICard as described in the terms and conditions. While there is a $5 fee for card replacements, a new card will be issued and any remaining balance will be transferred to the new card. Listen closely to the IVR and follow the instructions to report a card lost or stolen. Please contact the Clerk of Court for the county in which you reside for instructions on how to update your address and other information. What would I do if I was unable to activate my new Way2Go Card? The Way2Go Card Utah Login is a convenient and secure way for customers to connect their accounts, check their balances, transfer funds, and more using the Go Program provided by Conduent. To sign up for Direct Deposit click here. The Virginia Way2Go Card . New Office of Reentry identifies and creates resources to help justice involved individuals reenter the workforce. Benefits used or misused by a Protective Payee will not be replaced. The Wisconsin Child Support Program will switch from the current Wisconsin EPPIC Debit MasterCard, issued by Comerica Bank and managed by EPPIC, to the new Wisconsin Way2Go Debit MasterCard as part of the change on January 8, 2022. If they don't want to call, the payee may create a secure user ID and password at. How much can I withdraw from my Eppicard? Complete "point-of-sale" purchase transactions and online purchases for free using your PIN or signature. You will automatically receive a new card called the Way2Go card to replace your current EPPICard if: You received deposits in the past 36 months, or. Who do I contact for any disputes or questions about the balance on my new Way2Go card? It may be that you have moved and the address the child support agency has for you is no longer valid. Nevada's Employment Security Division (ESD) will post your payments to your personal Way2Go prepaid debit MasterCard account for your convenience. Access your card account information for free at. This will not change the way you receive your child support payments. You will continue to have full access to those funds through February 27, 2022. Always know your balance so that you not be charged an ATM overdraft (denial) fee. What would I do if I was unable to activate my new Way2Go Card? English| Espaol | Kryol Ayisyen. You can also use your card to make purchases and withdraw cash from ATMs. The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. The Debit MasterCard Way2Go Card is accepted at merchants, ATMs and bank locations worldwide. Press 3 if you have not received your card and need assistance. If the correct PIN is not entered by the third attempt, you must wait until the following day to try again. For Way2Go card questions or replacement, you must contact Way2Go card customer service at (833) 322-1441. It has taken up to 6 days when transfer was requested day before a holiday weekend. The new chip Wisconsin Way2Go Debit MasterCard will be provided to the debit card holder near expiration of their current EPPIC Debit MasterCard. You can also request money from a teller at any bank that displays the MasterCard logo without any fees attached. link the way2go card to your venmo account pay someone you trust the entire balance then have them pay you right back. Benefits of the Way2Go Prepaid Debit MasterCard: Pay for all types of purchases quickly and easily. You will not be able to use your card at ATMs or point-of-sale for cash-back with purchases after that date. Protective Payee information must be handled through the county worker. Translation services are also available for other languages. Please contact the UI Call Center immediately at (877) 600-2722 if your mailing address or contact information has changed. Lock and unlock your card: Did you misplace your card or leave it behind at a store? Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. What are the benefits of my new Way2Go Card? I am beyond dissatisfied with this customer service and if it werent for the fact that this is how I received my unemployment, I would NOT be using them. Questions regarding unemployment insurance are to be directed to the claims center at 877-813-0950 or 615-253-0800. If your card is lost or stolen, call Bank of America at 1-(TTY: 1-. You can update your address online through the CSOS program, or call the KIDSINFO line at 800-991-5530, or contact your Child Support Agency to provide them with your correct address. ATMs other than MoneyPass will charge a transaction fee of $0.35, There is an international ATM cash withdrawal fee of 3%. Please enter OTP below to verify your Email address. Listen to the menu, and select Claims and Benefits (option 1), and enter your Social Security number and PIN. You may change your address with the child support program online though the CSOS program, or call the KIDSINFO Line at 800-991- 5530, or contact your CSA to provide your updated address. If you have questions or need additional information please contact: Be sure to have your Wisconsin EPPIC Debit MasterCard handy to set up your new login credentials. Should you need to file another claim for unemployment benefits during this time. Within 2-3 business days, you will receive a letter letting you know your card is coming. On Jan. 8, 2022, the child support program changed to a new debit card website and Wisconsin Way2Go Debit MasterCard. Once the first child support collection is received, it will be posted to your debit card overnight. EPPICard has transitioned to a Way2Go Prepaid Debit Card for your child support payments. If your address or other personal information has changed, please take the necessary steps outlined below to notify DES. The new debit card vendor, Go Program, as well as the Wisconsin Child Support Trust Fund and EPPIC, employ Customer Service staff that is bilingual. I don't understand what the issue is. You may also receive cash-back with a purchase at a merchant that accepts Maestro or MasterCard. How long will I have to spend the funds on my Bank of America Visa Card? So for 6 days I had lost the $200 I was transferring and I had no backup money so I was broke for basically a week because I had not been warned that that it would take that long for the money to transfer. For DCSS Child Support Services: Review your information and make changes in the AZ Child Support Portal. All payments issued on or after September 23, 2021, will be deposited to your new Way2Go Card. If your card is lost or stolen, call Bank of America at 1-(TTY: 1-. The TANF benefits stay in your debit card account until you use them. To get cash without being charged a fee, use any MoneyPass ATM. Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. View and download monthly statements.If you already have your GoProgram.com Way2Go Card user ID and password, youre ready to use the Way2Go Card mobile app.First time users: You must first enroll your Card account on the mobile app or at www.GoProgram.com to get your User ID and Password for access.Disclosures:Available for eligible Go Program Way2Go Card customers and accounts only.There is no charge for using the official Go Program Way2Go Card mobile app, but message and data rates may apply. 2022 Conduent, Inc. All rights reserved. transfer funds to your existing checking or savings account, select the "Transfer Funds" option within the site. Access to your funds anywhere Debit MasterCard is accepted. The Way2Go Program is a service for electronic funds disbursement via prepaid debit cards, with funds processing handled through Comerica Bank. If you still have funds on your Bank of America Visa Card, dont worry! You performed a transaction in the past 36 months and have an account balance of at least $100 on your Electronic Payment Card. If you have not yet received your card, you may in the coming days. You should always know your PIN before you go to the store. Pandemic Unemployment Assistance (PUA) claimants who do not already have an EPC but will need one after September 2, 2021, will receive a Way2Go Card. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. The Way2Go Card is an electronic method for receiving your unemployment insurance payments. But now Im gonna have to wait till it appears in my other bank account or wait even longer for it to go back into my waytogo app account please fix this ASAP because its our money and should be notified about where its going and all of that but instead I received absolutely nothing and cant get ahold of an actual person the computer lady cant help me with what I need so I need to talk to an actual person!!! Call Way2Go customer service at855-462-5887. Deposits to your Bank of America Visa Card will stop as of September 23, 2021. The Wisconsin Child Support Debit Card Program initially experienced technical issues with the Wisconsin Way2Go Debit MasterCard change and all issues have been fixed. First time users: You must first enroll your Card account on the mobile app or at www.GoProgram.com to get your User ID and Password for access. 3) Beyond what is already noted, getting your account information, transfer. Call 1-800-961-8423 if you need assistance. Copyright 2023 Apple Inc. All rights reserved. The most recent mailings of Way2Go Visa Cards may not yet have reached households. I was on hold for over 2 hours and 45 minutes only to have a 30 second long conversation. Does the new card have any fees I should be aware of? The hold can range from $1 to $75 and depending on the retailer, the hold may not be removed immediately, therefore limiting access to your debit card funds. You can avoid this fee by using any Hancock, Trustmark, or Regions Bank ATM. Continue to use your EPPIC Debit Mastercard until the current card nears expiration. Once was a large amount and the other was a small amount and both came back to the card after 2 days. Job Service North Dakota will electronically deposit your unemployment insurance payments onto a Way2Go Card for you. We encourage you to spend the available funds on your EPPICard prior to January 6, 2022. Four (4) calls for no fee per month, There is no fee for calling the automated customer service number or transferring to a live agent. How long does it take to get your Way2Go card? No one will be able to use your card once you report it is missing. Call Customer Service and explain that your card will not work. Repaying the UI benefits collected, plus penalties and fines. Four good reasons to indulge in cryptocurrency! COPYRIGHT 2023 NJ CHILD SUPPORT. You can find an ATM through one of the following locators: If Im receiving both child support and unemployment benefits, will I receive two cards? One of those times I called was because I was traveling and wanted to make sure that if I used my card, my account wouldnt get locked. Other than that mishap, there is nothing wrong with this app. There are three easy ways to check your account balance: Beginning July 1, 2019 ATM transactions at the following locations are prohibited by State law: In addition, beginning July 1, 2019 State law prohibits purchasing the following items: Offering Mississippians Young and Old Tangible Help Today to Create Lasting Hope for Tomorrow, Happy National Nutrition Month! You may withdraw your full amount at any MoneyPass ATM location. Only contact Way2Go Card to report a lost or stolen card or if you need assistance in resetting your debit card PIN. English| Espaol | Kryol Ayisyen. Nevada Department of Employment, Training and Rehabilitation (DETR) has changed prepaid debit card providers, from Bank of America to the Way2Go Card starting July 1, 2021. DO NOT THROW AWAY YOUR EPPICard, you may use it until January 6, 2022. If no payment is made on your case, you will not get a card. If you are having trouble remembering your PIN,do nottry to guess when entering at any location where MasterCard is accepted. Only 8 minutes was I actually talking to someone. Way2Go Card call centers can only assist in matters relating to the debit card itself. English| Espaol | Kryol Ayisyen. The State of Arizona is transitioning to a new contract for Electronic Payment Card (EPC) services. $0.50 after the fifth call (each call, each calendar month). The Wisconsin Way2Go Debit MasterCard, as issued by Comerica Bank and managed by Go Program, is sent by U.S. mail, and should arrive in 7 to 10 days. I especially like the sign in feature that uses a picture to identify your account before you out your password in. If you continue to use this site we will assume that you are happy with it. The Arizona Department of Economic Security (DES) issues funds to eligible individuals via direct deposit or Electronic Payment Card (EPC). NOTE: If your address is outside of Arizona, you will need to call the number above and verify your identity before you can use your Way2Go Card. Beginning September 23, 2021, all Unemployment Insurance (UI) benefit payments and Child Support payments will automatically be deposited to the new Way2Go Card. How can I get information on the status of my claim? Then call for a replacement card: Go Program Way2Go Card ServicesGo Program Customer Service. You must activate your new Wisconsin Way2Go Debit MasterCard to obtain access to remaining funds. What is a PIN? https://www.goprogram.com/goedcclient/contactUs.eppic%20, https://www.goprogram.com/goedcclient/privacyPolicy.eppic. Cons I haven't found any, yet. Unfortunately, clients will not be able to transfer any remaining funds onto the new Way2Go Card. When should I expect my new Way2Go Card to be mailed to me? What if I don't want to use all of my TANF benefits or child support payments in one month? My card is for CS payments and there aren't any convenient options with this card. There is a web portal and mobile app you can use to: Find ATM Locations and participating bank locations, View your balance inquiry and transaction details. Hearing-impaired customers call TTY: 1(866) 656-5913. A new card will be mailed to you and should arrive in 9-10 days. Instructions for card activation, how and where to use your new Way2Go Card, where to go for answers to questions and card safety tips will all be provided when you receive your new card. To unlock your card, you may call Customer Service. The receipt of the collection will trigger their enrollment into the Wisconsin Way2Go Debit MasterCard program. On the back of your card, in the bottom right-hand corner, you will see the words GoProgram.com.Its the free, fast way to monitor your available balance and transaction activity. Login with biometrics Check your available balance anytime, anywhere Review up to 18 months of transaction history Confirm your last deposit Change your PIN Set-up and manage deposit and balance alerts Manage notification preferences Activate a new Card Ability to view ancillary service charge information Lock and unlock your card: Did you misplace your card or leave it behind at a store? You can use your card on or after October 27, 2021. Twenty-four hours after the payment has been received. The IVR and all vendor notifications are available in Spanish. No. It is important to keep track of your balance. Instructions to cancel the card are available under the "Frequently Asked Questions" section below. Pros 1) upon opening the app, your balance is immediately shown. TDLWD willnevertext or email claimants, asking for Personal IdentificationNumbers (PINs). * 4. For Unemployment Insurance: Please contact the UI Call Center immediately at (877) 600-2722 if your mailing address or contact information has changed. The Way2Go prepaid debit MasterCard is the easiest and fastest way to receive your unemployment insurance payments. If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. Its important to note that you will not be able to transfer any remaining funds onto your new Way2Go Card. call 1-877-253-3686 to activate the card and create a PIN. Debit cards for TANF recipients and Child Support custodial parents are mailed to the address provided for your household. So I have tried twice to transfer the wife's way2go card to her bank account. For Clerk of Court Child Support: Please contact your Clerk of Court for instructions on how to update your address and other information. Forgot User ID? Using the balance on the card towards a purchase at a retail location. Please note that it may take up to 60 days for check issuance. If a balance remains on the EPPICard after January 6, 2022: You may request a check for the remaining funds after January 6, 2022 by calling the customer service number below. The State of Arizona is transitioning to a new provider for EPC services. So messing around with it, it seems the way I might have to go about this is on Cash App connect your Way2Go card to it (using the debit card slot) and link your bank to it as well (using the routing number slot bank slot), if you press that home icon at the bottom left and choose Linked Accounts. If your address or other personal information has changed, please take the necessary steps outlined below to notify DES. Data privacy and security practices may vary based on your use, region, and age. As long as the ATM accepts MasterCard, you may utilize that particularlocation. If direct deposit would end, the Wisconsin Way2Go Debit MasterCard would reopen, and money would once again be distributed to your debit card. Beware of scammers and never respond to any telephone call, text message or e-mail that requiresyour PIN to verify your card. Way2Go Card cannot answer any unemployment questions relating to the release of your funds. You should request that Debit Card customer service write a check for the total amount of payments remaining on your Wisconsin Way2Go Debit MasterCard. Scammers and never respond to any telephone call, each calendar month ) sign feature! Within the site should request that Debit card website and Wisconsin Way2Go Debit MasterCard is the easiest and fastest to! Are the benefits of the Way2Go mobile app, or by calling ( 833 ) 322-1441 your Clerk of child... Your household 23, 2021 for your child support payments in one month must activate your new Wisconsin Way2Go MasterCard... 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