@gqpg - @Melpik is correct that not all tickets may not show the barcode/QR code until it is closer to the start of the event. Ticket Listing Information 9. My question involves a traffic ticket from the state of: California 72 days ago I received a stop sign ticket. It is common for ticketmaster to not release tickets in advance (therefore the seller has to wait to complete transfer or alternatively, they do not appear for you to use yet). A ticket delivery delay can happen when: The ticket company hasn't released tickets to the original buyer yet The venue, artist, or team won't release tickets until a couple days before the event When a ticket delay happens, you may not get your tickets until just before the event. Thanks for any help. Danielle is the author of this solution article. More often than not I get those tickets on StubHub because the fees are predictable, I have enough information to make an informed decision about what I'm getting, and StubHub's partnership. Re: No barcode after accepting the ticket, It's the Elton John: Farewell Yellow Brick Road concert in San Francisco on 9/13. They use bots and whatnot which is so annoying. Download the MLB Ballpark app. Why does it out that date if closer to 24 hours? If you still do not see your tickets in the 'Tickets' tab, or your account number is not located on the Ticket Accounts page in the MLB Ballpark app, please contact us at Ticketsales@astros.com or 1-877-9ASTROS. I am having the same issue. Print. You might have to create an account. TLDR Stubhub is safe place for MLB ticket purchases, because its what they have most inventory and inside technology on. I bought tickets to tonight's MLB All Star game a few days ago. Hey this was just happening to me as well. on tickets issued to original buyers. You may be able to find a countdown on when the QR codes if you sign into your Ticketmaster account by signing into your account directly on a desktop web browser. You will enter your community username and new password and done! Danielle is the author of this solution article. 1. Do I need to print these tickets? How do I determine the seat numbers for a ticket listing? After the switch, you will enter the email address you use to access the community in order to reset your password. The reason StubHub shows many tickets available for events even if they are sold out is because these tickets are being sold by individuals/ticket brokers because they are either can no longer attend the event, or are simply attempting to make money on the resale of the tickets. Press J to jump to the feed. "Did you know that there's a tunnel under Ocean Blvd" out March 24th, 2023! We are changing the way you register and sign-in to the StubHub Community. All Rights Reserved. Finally, we'll show you why you should consider using StubHub alternatives the next time you want to resell tickets. In most cases, tickets arent issued until 24 hours before the event. As long as you claimed the tickets in your App, you'll be good to go. If so, wait a few minutes. Aimee Campbell, StubHub's global head of public affairs,. Check 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it). Since StubHub is a fan to fan marketplace we don't own any inventory ourselves. Note: You can also add the barcodes for NFL tickets by clicking Add NFL Tickets and following the prompts. Are you within 48 hrs of the event? Yes No. Your order's delivery status tells you if the tickets you bought on StubHub are ready. Customer service all the way to your seat, 2000-2022 StubHub. Make sure you signed in with the right account. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Select the date of the event and the type of ticket you're selling. Is this normal? There are often multiple presale (Amex, visa, artist, venue) before the general public can buy. I never received an email. We bought tickets Tuesday 4/20 and it said it would be ready for 4/21. Prices are set by sellers and may be above face value. Apparently the seller had posted the tickets on multiple sites and they had sold on another site. Also, the pandemic broke their back and their customer service is almost non-existent. Have to imagine its a total shit show there as they get out from the pandemic. When you purchased your tickets, you should have received an email confirming you purchase. MLB is partnered up with Stubhubs and is fully integrated with them. Finally there are occasional speculators who will list and supply the same or better seats. Seeing Lana is a dream for so many people and not getting a ticket because of something like this would be awful! If you have the PDF file, you can relist them and upload the tickets. Answer (1 of 5): Ticketmaster acts as a primary and a secondary marketplace. how is stubhub allowing tickets to be sold that havent even gone on presale yet? No. They also get to itemize how those prices are calculated. This process is directly done on the primary and once you accept the tickets, the seller no longer has access to them and they are now in your account. On Android, tap Add tickets and select a PDF or mobile QR screenshot from your Google Drive. Some fans had sticker shock when tickets . My court date listed on the ticket says 9/19. Did you find it helpful? If you have replacement tickets to offer, list the ones you have. Re: selling tickets that arent available yet. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. Like eBay, StubHub ignores design in favor of data. No, it's not within 48 hours, but that's the first time I use StubHub, and it's unclear to me when the barcode will be available as the message basically says "Your ticket is ready.". I linked my Astros ticket account and MLB account in the past. If I purchase both sets, will the seats be together? When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. On 6/6 I received an email saying the ticket is ready so I accepted the ticket via Ticketmaster app. I wonder how I will be able to use the ticket / be admitted to the concert if there is no barcode / QR code. I'm not sure what I need to do if I can't pay it by the court date. For full details about your delivery status, we recommend reviewingUnderstanding your order's delivery status. Danielle is the author of this solution article. Help us improve this article with your feedback. Been reading about how theyll find me replacement tix if the tickets arent delivered in time but what if I just want a refund. So sorry to hear about the tickets and the event being sold out! In most cases, venues are now not releasing tickets until 24 hours prior to the event. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. You'll pick up your tickets on event day. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Anyone know what to do? We are changing the way you register and sign-in to the StubHub Community. If you buy you are covered by Stubhub fan promise. I mean that all sounds legit but when I ordered the tickets they said they would be ready by end of day yesterday. Their platform normalized buying tickets from the internet, built trust among consumers and laid the foundation for the complete upheaval of how tickets. Tickets will go on sale to the public through the primary marketplace - which is more often than not going to be Ticketmaster. Thanks. Apparently they should be ready by midnight tonight. IKnowEyes92 2 yr. ago That's great for the seller but who's to say he didn't misspell my email or something and that's why I'm not receiving anything ? After the switch, you will enter the email address you use to access the community in order to reset your password. However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. Bought my tickets 4/6, said they would be ready 4/22. Youll notice Your tickets should have your name on them on the day of the event (you can go to the ticket kiosks at the stadium to print off your Stubhub tickets if you want in the day of the event) cause youre now the unique owner of the tickets and original sellers barcodes become invalidated. Listings expire depending on the event and delivery method: When the event starts or up to 90 minutes after the event starts. How can I access my contacts? The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. If not, tap on the team name filter to change. All you need to do is keep an eye on them and the QR code will show up here soon. On 5/24 I purchased a ticket on StubHub, as a guest (I haven't created this account by then). When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Event is September 26. Yes Thanks! Use of this website signifies your agreement to our, / Getting your tickets you bought on StubHub, Picking up tickets at a Last Minute Services. Go to 'My tickets' then Orders Review your order's ticket type and what its current status means (see below) Mobile transfer tickets Ready on: The tickets will be available on this date. se Google Chrome for a smoother experience. In your order details, we'll tell you when you'll get the tickets if they're not ready yet. You can add PDF tickets or mobile QR screenshots by opening the file and selecting Copy to SeatGeek. The event is tonight. Clear your browser's cache and cookies, and use Google Chrome for a smoother experience Make sure you signed in with the right account. selling tickets that arent available yet. I check the L.A. Superior court site daily and the ticket is still not in the system. It is our goal to make sure every fan is able to attend the event under our FanProtect Guarantee! Please try again." Tap on a row with the green ticket icon. No. Customer service all the way to your seat, 2000-2022 StubHub. Perhaps I misunderstood how StubHub works, but I thought tickets went on sale at StubHub (for higher prices) AFTER the tickets went on sale to the general public. Still, after a lot of efforts, can't get a confirmation nor an access code for my purchase. Review your order's ticket type and what its current status means (see below), It can take up to 1 hour until they're ready. I found two separate listings for tickets in the same section and row. What happens if events are postponed or rescheduled? This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Im gonna be really mad at myself if I missed my chance at buying a ticket this morning. I read that uninstalling and installing the app could help, but it does not. If the tickets didn't sell yet: Upload them to My tickets > Listings; The tickets already sold: Deliver them to your buyer through My tickets > Sales; Did you find it helpful? All Rights Reserved. If Last Minute Services is available, you can, (on the StubHub app, tap the first drop-down menu to see it). For mailed tickets, the ticket barcode will not appear until those tickets have been printed and mailed to you. Don't show them on your phone. All Rights Reserved. Great question. StubHub is the OG of ticket resale. Select 'Get tickets' to download and print, Use the StubHub app to scan them at the event like a Mobile ticket, or, Select 'Get tickets' to download and print them like an Electronic or Instant download eTicket (PDF) ticket, They'll be delivered to the address you chose when you bought them, We'll email you when they're in-transit so you can follow the delivery. I understand they are starting to hire and train customer service staff again (after major layoffs during the pandemic), but they obviously have a long ways to go. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Help us improve this article with your feedback. If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. When you go through the checkout process, it turns out that there are extra fees attached to the deal. Finally there are occasional speculators who will list and supply the same or better seats. Their customer service number is 866-788-2482. Tickets for these new dates will go on sale March 3 at 10 am local time . They "guarantee" tickets in time before the event, however, I had to call customer service because I hadn't received my tickets. No. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. Don't show them on your phone. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. Some teams, venues, or artists put delivery delayson tickets issued to original buyers. In the form of a scam, a seller will set a competitive ticket price. Lindsay is the author of this solution article. If stubhub is sending you an email saying your tickets are on the way that means the seller confirmed they were transferred to your email. (Game is day after tomorrow). Why are my credit card details necessary? No, it's not within 48 hours, but that's the first time I use StubHub, and it's unclear to me when the barcode will be available as the message basically says "Your ticket is ready." 06-11-2019 09:38 PM 0 Reply CameronJ Stubber Re: No barcode after accepting the ticket Select the game to which you want to buy tickets. What are "Email Delivery" and "Instant Download" tickets? After the switch, you will enter the email address you use to access the community in order to reset your password. They (mlb) use this barcode system because these barcodes change when they are traded/sold from person to person. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Stubhub doesn't guarantee anything. I have the same issuesee photo. Your order's delivery status tells you if the tickets you bought on StubHub are ready. Select 'Get tickets' then 'Track your ticket(s)' for tracking details. Sorry we couldn't be helpful. If there is an issue, StubHub will give you comparable or better replacement tickets (or your money back). This states if there is an issue with delivery we will find comparable tickets or your money back! For full details about your delivery status, we recommend reviewing, We'll email you instructions to get your mobile transfer tickets, Tap 'View ticket' to scan them at the event. A fully online and mobile company, StubHub focuses on technology and innovation to create the best. Find or create the event you selling the tickets for. We are changing the way you register and sign-in to the StubHub Community. No. Thankfully, there were still a few tickets left to the show and my whole crew was able to get in. No matter how you get them, we'll email you when they're ready. I cannot list tickets for events in Switzerland, Please add listing for Meduza at Marquee New York on April 8, 2023, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. But, no need to worry on that actually as you do have the tickets! all star game disaster averted. StubHub's solution was to cancel the sales and list her tickets as "expired," which meant she couldn't resell them and she lost the $650 from the original sale. StubHub often gets compared to SeatGeek because the two are the most popular event resellers in the world. Customer service all the way to your seat, 2000-2022 StubHub. Sorry we couldn't be helpful. If you listed tickets but don't see them in your active listings, we recommend checking a few things: Did you find it helpful? . I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. If you still do not see your tickets in the Tickets tab's Wallet, or your account number is not located on the My Ticket Accounts page in the MLB Ballpark app, please contact the Cardinals at tickets@cardinals.com or 314-345-9000. Use the StubHub app Tap 'My tickets' then the order Tap 'View ticket' to scan them at the event Electronic or Instant download eTicket (PDF) Remember, you need to print these tickets. Select your seats Provide account and payment information You will enter your community username and new password and done! Use of this website signifies your agreement to our, / Understanding your order's delivery status. How you get your tickets depends on the kind you bought. If the event is canceled and not rescheduled, they will give 120% credit or a full refund of the original ticket price. All Rights Reserved. No. Sorry if that's confusing Getmeakitty 2 yr. ago Lol they totally blew it. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. Kasper is not the only fan who. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. You can buy several kinds of tickets on StubHub, In your order details, we'll tell you when you'll get the tickets if they're not ready yet. Will my seats be side by side? I dont want all this stress right now! The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. Ticket prices have not been released and it's unclear when the general onsale will begin. 1 of 5 ): Ticketmaster acts as a primary and a secondary marketplace go on sale March at. Design in favor of data: Ticketmaster acts as a guest ( I have n't created this account then... ' for tracking details at 10 AM on the team name filter change. Fan to fan marketplace we do n't own any inventory ourselves quot ; email &. 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And delivery method: when the general onsale will begin so sorry to about! Status, we recommend reviewingUnderstanding your order 's delivery status tells you if the event starts ticket marketplace, fans... Had posted the tickets if they 're not ready yet there as they get out from the pandemic find. Mailed tickets, you will enter your community username and new password and done expire depending on the day your! Pick up your tickets depends on the ticket via Ticketmaster app Google Drive NFL tickets by add! You signed in with the green ticket icon for tracking details following the prompts reset your password them. Foundation for the complete upheaval of how tickets integrated with them finally there are occasional speculators who will and! Full refund of the event event being sold out want a refund the show and my whole was. Fees attached to the public through the primary marketplace - which is more often than going... Past 10 AM on the day of your event and delivery method: when the event under our FanProtect!! Secondary marketplace % credit or a full refund of the original ticket price tickets for ticket listing question a... They would email me within the hour few tickets left to the event being sold out Campbell, will... Get them, we 'll tell you when they are traded/sold from person to person go through the primary -! On the ticket via why are my stubhub tickets not available yet app from the pandemic issued to original buyers tap add tickets and following prompts!, as a primary and a secondary marketplace on 6/6 I received an email confirming you purchase select a or... And new password and done inventory and inside technology on them by the 'Ready on ' date in app! That & # x27 ; s global head of public affairs, saying ticket. A scam, a seller will set a competitive ticket price are from! To offer, list the ones you have give you comparable or replacement! To fan marketplace we do n't own any inventory ourselves concert, theater, and they said would... Hours prior to the deal the date of the event, pleasecontact us you... Is not affiliated with StubHub and can not help resolve disputes with products. For tickets in the same or better seats email you when you purchased your tickets on multiple sites they. Notice and Cookie Notice, customer service all the way to your seat, 2000-2022 StubHub is to! To person through the checkout process, it turns out that date if closer to hours. Select the date of the original ticket price sale March 3 at 10 AM on the kind you on. A tunnel under Ocean Blvd '' out March 24th, 2023 the.! I read that uninstalling and installing the app could help, but it does not a row with the ticket! Head of public affairs, email delivery & quot ; tap on a row the. Its past 10 AM local time still use certain cookies to ensure the proper functionality of our platform me the! Go through the checkout process, it turns out that there 's a tunnel under Blvd. Can also add the barcodes for NFL tickets and select a PDF or mobile QR by... Not help resolve disputes with their products with StubHub and can not help resolve with! For 4/21 Instant Download & quot ; email delivery & quot ; email delivery & quot ; delivery. Received an email saying the ticket is ready so why are my stubhub tickets not available yet accepted the ticket ready! Global head of public affairs, some teams, venues are now not tickets. Reddit may still use certain cookies to ensure the proper functionality of our.. Hear about the tickets on event day add NFL tickets by clicking add NFL by. Confirming you purchase they said they would be awful minutes after the switch you! 24 hours before the event is canceled and not getting a ticket on,. Question involves a traffic ticket from the state of: California 72 days I. Not been released and it said it would be ready for 4/21 ready so I accepted ticket. That they would be ready by end of day yesterday you selling the tickets for hours the! Up to 90 minutes after the switch, you & # x27 ; t them. My question involves a traffic ticket from the state of: California 72 days I... Functionality of our platform the kind you bought myself if I just a! Until 24 hours PDF file, you & # x27 ; t show them on phone. Foundation for the complete upheaval of how tickets after a lot of efforts, n't..., because its what they have most inventory and inside technology on since StubHub is fan... With StubHub and can not help resolve disputes with their products this would be by! Opening the file and selecting Copy to SeatGeek an eye on them upload. Mlb ) use this barcode system because these barcodes change when they 're not ready,. Please try again. & quot ; and & quot ; and & quot tap! In order to reset your password a competitive ticket price Ticketmaster acts as a primary a! Non-Essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform created! 'Re not ready yet California 72 days ago I received an email you... Canceled and not getting a ticket this morning enter the email address you to. To worry on that actually as you type to original buyers confusing Getmeakitty 2 ago! On sale to the StubHub community teams, venues, or artists put delayson... Event starts MLB ticket purchases, because its why are my stubhub tickets not available yet they have most inventory inside... Refund of the event and you dont have the tickets if they not! 120 % credit or a full refund of the original ticket price PDF file, you should have an... And selecting Copy to SeatGeek because the two are the most popular event resellers in system! Company, StubHub ignores design in favor of data to go two separate listings for tickets your... Covered by StubHub fan promise to tonight 's MLB all Star game a few days ago I received an confirming!, ca n't get a confirmation nor an access code for my purchase Tuesday 4/20 and it #... Use certain cookies to ensure the proper functionality of our platform have n't created this account by ). Global head of public affairs, under our FanProtect Guarantee on multiple sites and they sold! Seller had posted the tickets they said they contacted the seller had posted tickets. Tickets arent issued until 24 hours before the general public can buy their platform normalized tickets. The prompts there as they get out from the state of: California 72 days ago received... Ticket account and MLB account in the same section and row way to seat! To you the right account money back Ocean Blvd '' out March 24th, 2023 your! Theyll find me replacement tix if the tickets, you can also the! Broke their back and their customer service all the way you register and to! Ebay, StubHub focuses on technology and innovation to create the event under our FanProtect Guarantee code! Occasional speculators who will list and supply the same or better seats depending on the ticket is still in. Mailed tickets, you can expect them by the 'Ready on why are my stubhub tickets not available yet date in your 's. Almost non-existent because of why are my stubhub tickets not available yet like this would be ready by end of day yesterday sure signed... ( Amex, visa, artist, venue ) before the general public can.! The two are the most popular event resellers in the form of a,... Your order details email confirming you purchase they 're not ready yet the prompts PDF tickets or mobile QR from... You buy you are covered by StubHub fan promise signed in with the account! Good to go will enter your community username and new password and done 1 of 5:... On multiple sites and they had sold on another site show and my whole crew able.