Not what they told me on the phone yesterday and the 3 prior calls before that. } The page you requested cannot be found. How do I know if I have a Transferable Flight Credit? font: italic normal 11px/1 Arial; --TheMiddleSeat 1 Love Reply .swa-footer--copyright-text a:hover{ Please pardon our dust while we make this change! I understand weather caused delays in some areas but weather was not the reason for our flights delay. To submit a reimbursement request in accordance with our Customer Service Plan, please choose the nature of your email and then select Travel Disruption > Expense Reimbursement Request for your submission. External site which may or may not meet accessibility guidelines. } Password (at least 8 characters required). Log into your Southwest Rapid Rewards account . .facebook-share-button-command--button { You will need the first and last name, email address, and Rapid Rewards Account number of the person you wish to transfer the Transferable Flight Credit to. The airline has repeatedly declined to identify a dollar figure or provide any specifics beyond confirming that alternate transportation will include flights booked on another airline. Please contact your hosting provider to confirm your origin IP and then make sure the correct IP is listed for your A record in your Cloudflare DNS Settings page. Special Offers. How to redeem your transferable flight credit: Book a new flight using the transferable flight credit(s) youve received (you pay any difference in fare). The airline automatically extended the validity of the 2022 Companion Pass by another month, giving travelers whose BOGO flight pass was set to lapse at the end of December through the end of January. Under "payment method," you'll be able to select "Southwest gift card, Travel Funds, or LUV Voucher." Enter the information requested (e.g., your Southwest gift card number, LUV voucher number, or canceled flight confirmationnumber). For Anytime or Business Select award travel reservation: the points used for booking will continue to be redeposited to the purchaser's Rapid Rewards account, and any taxes and fees associated with the award travel reservation will be converted into a flight credit for future use. A family of four in NY City for Christmas was not cheap. Is there a cut off date? We will honor reasonable requests for reimbursement for meals, hotel accommodations, and alternate transportation (for example: rental cars and tickets on other airlines). (opens popup). #call_to_action_qdnph80bc1i, #call_to_action_oxew9f4k2gj{color:#ffffff;} To submit a reimbursement request, first gather your receipts for any and all additional expenses you incurred as a result of Southwest's collapse last week. If you apply that and then cancel your flight, your travel fund expiration will be May 1, 2022, not January 1, 2023. Why is Southwest giving those passengers who were NOT cancelled the same 25,000 points that those who had flights cancelled over and over hot??? Indicates external site which may or may not meet accessibility guidelines. Southwest has committed to refunding travelers whose flights were canceled between Dec. 24 and Jan. 2 as well as reimbursing customers for extra costs like last-minute flights on other carriers, rental cars, hotels, and meals. Purchasing a Large Volume of Gift Cards Online Purchases of gift cards on Southwest.com are limited to $1,000 per transaction. Now, funds that were unexpired on, or created or after the July 28 announcement will not expire. They are now facing additional mobility issues because they're traveling with and 80-year-old grandfather and their quadriplegic son. white-space: normal; Then I was told that Southwest is not reimbursing me for my hotel stay or the rental of the vehicle. Please attach copies of your expenses for review. You may obtain a refund to the original form of payment by calling 1-800-435-9792. #1. font-weight: bold; Flights/hotel/transportation/food/dog sitters for 5 people for 6 extra days = $12k. We have some receipts but not all. Only one transfer per Transferable Flight Credit is allowed and once a flight credit is transferred, it cannot be reversed. Click to reveal There is information in the previous heading. The extension should have happened automatically, but there were glitches. No flights for our family until Dec 24th. Additional troubleshooting information here. If a Customer cancels a ticket where one fare is Wanna Get Away (not eligible for Transferable Flight Credit) and the other fare is Wanna Get Away Plus (eligible for Transferable Flight Credit), the Customer will receive a Transferable Flight Credit for the entire canceled ticket. Use of the Southwest websites and our Company Information constitutes acceptance of our Terms and Conditions. Look Up Reservations. .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { } External site which may or may not meet accessibility guidelines. Read more about Transferable Flight Credit. Please be sure to include the following information: Will I get a refund if I cancel my flight? Related: Southwest Travel Fund reader mistake story. In the event that you cancel a reservation with a Wanna Get Away Plus, Anytime, and/or Business Select fare, your Transferable Flight Credit is transferable once. Unless you can actually fly before the 18th you're out of luck. Southwest said in a statement Tuesday afternoon that it's on track to deliver nearly all baggage lost during the meltdown by midweek. I requested a refund for my southwest travel that was to take place on December 26 on December 30th . Will I get a refund if Southwest cancels my flight? } We also prohibit access to certain obscene or offensive content.. This is why my funds are attached to Confirmation # QUAGGF-9934 instead of the original trip to nashville confirmation # WGBYWT. font: italic normal 11px/1 Arial; border: 0; Supplier Information; Careers Opens new window. Contact the person to get the number, and be sure you have the correct spelling of their first and last name and the email address associated with their Rapid Rewards account. Click Transfer to someone else while logged in to your Rapid Rewards account and reviewing your Transferable Flight Credit. Look Up Reservations. Travel Funds expire 12 months from the date the original flight was booked not from when the flight was canceled and the Travel Funds issued. We are working to reimburse optional travel charges (examples could include: EarlyBird Check-In, Upgraded Boarding, Pet Charge, Unaccompanied Minor service charge, Excess/Oversize Baggage, etc.) } Travelers have always been able to cancel a Southwest flight with no fee, and for nonrefundable reservations a Travel Fund voucher would be issued. What are flight credits and how do they work? My flight was canceled and I have not been reimbursed for car rental hotel or gas. bottom: 200px; 2023 Thrifty Traveler. We'll run a soft credit check to find special offers, but it wont affect your credit score. There is information in the previous heading. Plus,. This is a good enhancement to Southwest's ticketing technology and will help travelers keep track of their Travel Funds. If your flight is cancelled by Southwest and you choose to cancel your trip as a result, you are entitled to a refund for the unused transportation even for non-refundable tickets. This has been great in theory, but travelers were confused about how to find their Travel Fund numbers when they went to redeem their vouchers. Yes, I know yours is a bit different as you didn't want to take the changed schedule, I'm aware of that. height: 6px; font: italic normal 11px/1 Arial; When you go to pay for your flight, you'll still have to manually enter your Travel Fund information. Book. left: 278px !important; Flight credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. A 523 error means that Cloudflare could not reach your host web server. height: 1px; Note: This will not track LUV Vouchers, which are typically received as a form of compensation from a flight-related issue. (according to the dollar amount). /* Fare chart comparison flyby */ How do I transfer a Transferable Flight Credit to another passenger? Improve earnings, maximize rewards and track progress toward dream trips. This material may not be published, broadcast, rewritten, or redistributed. .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { } Privacy Policy. [data-class="swa-g-screen-reader-only"] { bottom: 200px; Southwest Airlines Universal Air Travel Plan. It will take us some time to update our systems with this new policy. Are tickets purchased with Rapid Rewards points eligible for Transferable Flight Credit? } 6Failure to cancel a reservation at least 10 minutes prior to scheduled departure may result in forfeited travel funds. .swa-footer--copyright-text a{ I've incurred additional expenses (e.g. /* Spanish Homepage footer */ If your Southwest flight was canceled or significantly delayed between Dec. 24, 2022 and Jan. 2, 2023, head to Southwest's dedicated Travel Disruption page and fill out the reservation information from your canceled flight. There is information in the previous heading. width: 1px; The plane then stopped. padding: 0; In order to be eligible for a travel funds refund, your flight must be cancelled or you must be unable to travel for reasons such as illness or injury. Read more about Transferable Flight Credit. .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { Will the airline go above and beyond as they've promised? If I cancel, will I get my points back? You'll get the latest news, information, and promotional offers from Southwest all in one sweet email. Please see our Privacy Policy. Add EarlyBird Check-In. /* Air Booking Select - Fare benefit first th width */ How do I add my Rapid Rewards number to my Transferable Flight Credit? div.footer div.flex-placement b a:hover { .air-check-in-edit-contact-information-banner--link { BS!!! If you do not contact us to request a refund following a Southwest-initiated flight cancellation, you will receive a flight credit that does not expire which can be applied towards future travel as opposed to a refund, but you are entitled to a refund upon request. Canceled. So sad. Flight Status. This expiration date is also a "must-fly-by date" not a "book-by date." Look Up Travel Funds. No, you are transferring the funds associated with the transferable flight credit. Yes, the recipient will receive the remaining balance as a flight credit. The crew member got on the plane and everyone clapped. div.footer div.flex-placement a:hover { Our points-obsessed staff uses a plethora of credit cards on a daily basis. /* Temp - GNAV Espanol Chase ad font-sizefix */ /* Temp - GNAV Espanol Chase ad font-sizefix */ I was in California for a funeral and I was just trying to get back home to San Tan Arizona before Christmas. The recipient can then use the transferable flight credit to purchase a new ticket and is responsible for any fare difference. Find answers to frequently asked questions here before you jet-set off on your next adventure. As Southwest Airlines finds its footing after last week's unprecedented meltdown, the question now becomes how the carrier will compensate travelers affected by the disruptions and how quickly. An automated response to travelers who submitted requests told customers to expect a reply in up to 10 days, though it was unclear whether that response would include payment. 6 Topics Booking } If you were one of the 1 million-plus travelers caught up in the Southwest debacle, here's what to do to get what you can. Do Not Sell/Share My Personal Information. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(2) { font-size: ; } html[lang="es"] div.footer div.flex-placement > b:nth-child(7) { Performance & security by Cloudflare. They did reimburse the flights. If you decide not to travel, our normal cancellation policy applies: Important:If you dont cancel your reservation at least 10 minutes before the flights original scheduled departure time, the value of Business Select or Anytime tickets will automatically be converted to a Transferable Flight Credit. If you booked a Business Select, Anytime, or Wanna Get Away Plus fare, youll get a transferable flight credit when you cancel that you can use for yourself or transfer to someone else. Or you can just complain here if that makes you feel better. white-space: normal; Yes, I'm sure they changed the flight times just to screw you. Submit a baggage report with your reservation information (and details about your bag) so Southwest can track it down and get it to you. right: 185px !important; Check here before booking an award fare. Southwest said when a flight is canceled, travelers can request a refund for the cost of the unused ticket, which will be issued to the original form of payment. Please pardon our dust while we make this change! Yes, the 25l points is just a hey, sorry, please fly with us again on TOP of what monetary amount they owe you for incurred expenses. } Learn more aboutflight changes and cancellations. "We will honor reasonable requests for reimbursement for meals, hotel, and alternate transportation.". Then click the link to Add to My Account on your flight credit. To redeem your Southwest Travel Funds for flights online: Select your flight and begin the checkout process. div.footer div.flex-placement a:hover { Here are the best cards for making your trip more comfortable. Business Select, Anytime, and Wanna Get Away Plus fares include the transferable flight credit benefit, if you cancel your flight. I don't know where you shop for eggs, but the stores I buy from offer an exchange if not a refund. )"; /* Air Booking Select - Fare benefit sub-label workaround */ Refund requests must include a copy of this document and/or your confirmation number, date of travel and flight number . nor the gas for the rental car. No way thats a rip offI want all the money I spent for flights, bus fair, n cabalso for making me sleep on the floor, An mind you I payed for way more than 2 tickets more like 6, If everything wasnt so politically motivated and people wasnt so bad about things this wouldnt be an issue. You can redeem your funds by going to the Southwest website at Southwest.com, by phone, through the mobile app, or at a Southwest ticket counter for future flights. white-space: normal; Additionally, you must have booked your flight through Southwest and paid for it with a credit or debit . I was affected by the cluster @@@@ of southwest. "And please also hear that I'm truly sorry," he said. 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