Popular searches. Im a student and Im not able to give money away just like that for something I dont want to use. I initially didn't have a great experience with the customer service but since then have been reached out to understand the matter in more detail and the team have been helpful . Rentola.ie - Making property search smarter. Then you've come to the right place. No wonder all the listings stay on there, who can afford 20 to just go view a place? Find rental - free. I cancelled straight away when I read the reviews. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. Hi Celia,Thank you very much for your review. Positive language is a great way to avoid accidental conflicts sprung from miscommunication. Hello,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.ie, I signed up for a 7-day trial, but cancelled it after 3 days. Below is a list of 12 good customer service examples we put together: 1. This company is EXTREMELY dodgy. Many thanks. Awful. He has autism I don't drive I need him to be in big school next term. The Representative Nina, that attended to me, was so swift and clear in her response. Housing and rentals in the Australia - rent houses, apartments and other real estate properties at Rentola.com.au customer support 17,015 available rentals Popular searches Sydney, Brisbane, Canberra, Adelaide, Gold Coast, Townsville 70,458 new properties added within the last 30 days 83,684 other people Very deceiving.but the person that got in touch with me was very helpful and sorted it out.Thanks for that. Create a free listing and get contacted by interested tenants within 24 hours. They were so professional And. Customer service is not only about what you do, but also your attitude. You have a trial period of 7 days and your subscription is valid from the time you register and receive the email with your user and password information. ad. We also ensure all reviews are published without moderation. I sent messages on facebook, mail, etc. We are a rental home search engine. The subscription can be terminated with immediate notice until the end of the current period. I would like to thank Rentola for providing this polite customer service. Apartments and houses for rent. Responding quickly: A customer will appreciate fast response times when they want to ask a question or highlight a problem. Here are 8 tips for writing great reviews. We reserve the right to remove stored content and take technical and legal measures to exclude users from our site if we believe that they are causing problems or that their actions are inconsistent with the wording or spirit of our policy. Find rental - free. Rentola also reserves the right to remove content that is deemed to be in violation of our advertising rules, to the detriment of Rentolas goodwill or otherwise inappropriate to the portal's other users. Find rental - free. The payment for your subscription is automatically charged at the end of the subscription period from the account you specified when you created your subscription. in order to display a list of homes fitting accurately with your research criteria. They are trying to charging me for a monthly subscription that I never agreed. At Rentola, we facilitate the contact . Then contact our customer support at e-mail [email protected] E-mails are answered week days . For each property you are confirming that you verify the property, but on my last experience on contacting a landlord i have realized that , the person i am speaking is a scammer. Are you looking for your new rental property? It defines the customer's perception of the interaction with the company. Your card information is secure and is not stored anywhere on our site. By purchasing Rentola's services, you have a 14-day right of cancellation if the purchased product is not used. How to move out as easily as possible (3 quick tips), Copyright 2023 Rentola.ie, part of RENTOLA IRELAND APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137832 | VAT: DK43137832 |, Help: Get answers for your questions here. Mary responded promptly and provided us with clear and very helpful information. I am desperate. Why can't I unsubscribe? Reply from Rentola.ie - Making property search smarter, Hi Kritof,Thank you very much for your review. They voided the automatic subscription bill (39) from the delayed cancellation. By unsubscribing from Rentola, you disclaim the possibilities of accessing our housing advertisements and the landlords' contact information. We have requested your contact details so we can get in touch with you. Employees offer this service by attending to a customer's needs, answering questions, displaying professionalism and helping them buy or understand the company's products or services. Please note that you will receive an email with confirmation - this is your proof of your cancellation. Customer service is the support you offer your customers both before and after they buy and use your products or services that helps them have an easy and enjoyable experience with you. Rentola.ie. CLTV improves with better customer service 6. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We appreciate that you took the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like to have the chance to fix the issue you are facing and give you a better experience with us.Please contact us at info@rentola.ie so our customer service can assist you in the matter.Kind regards,DavidRentola. Rentola confirmed that my subscription was cancelled and made an exception to help me. 492,834 available rentals. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. :))), Hi Zoe,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards DavidRentola.ie. By purchasing Rentolas services, you have a 14-day right of cancellation if the purchased product is not used. Always use positive language. In 2023 we aspire to reach 50 million users around the world. Then you've come to the right place. Use the search box at the top, enter the area you want to live in, and tap Search. Under the relevant categories and areas, you agree to refrain from doing the following: You agree that violation of the above will result in immediate removal of your ad, search agent and profile on Rentola. Apartments and houses for rent. It goes against our guidelines to offer incentives for reviews. Adis was very helpful in resolving my problem. . Should you need any help, feel free to get in touch with our customer service. Are you looking for your new rental property? Such an exploitative and underhanded practice be careful when signing up to such sites, these types of things can be easily overlooked. Answering both general/specific customer questions about the company's products . Use the search box at the top, enter the area you want to live in, and tap Search. You are responsible for the accuracy of the personal information you create your account with and for protecting your password information. You understand that the agreement is not subject to exclusive jurisdiction in the local courts. Companies can ask for reviews via automatic invitations. Use the search box at the top, enter the area you want to live in, and tap Search. Then suddenly RentOla charged my PayPal with 35.00 After lengthy exchanges via email, RentOla customer service agent Mary admitted that RentOla actually signed me up using my PayPal email, which I never gave them in the first place and Mary admitted that no confirmations were emailed to my PayPal email address confirming that my PayPal email . Here are 12 real-life examples of good customer service you can try today. subscription fees. 61,137 available rentals. Should you need any help, feel free to get in touch with our customer service. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.ie, They were so helpful with problems with the payment. Are you looking for your new rental property? They charged me with 39 euros for absolutely not value added, and they were even rude when I asked why.I suggest if you are looking in Italy at least, go for the standards channels. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. WHY DIDNT I READ THE F* REVIEWS FIRST?. Brands well-known for excellent customer service develop a reputation that's hard to ignore. Customer service is both a type of job and a set of job skills. Related: Guide To Customer Service. Hi,Thank you very much for your review. Great customer service. Here are 8 tips for writing great reviews. Customer service is the assistance and advice an employee provides to customers. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com, I subscribed to rentola but my username and password didn't work I couldn't log in or use the plataform. Apartments and houses for rent . I signed up to the site with the intention of using it for a month to look for a new place to live but hadn't realised I hadn't unclicked renewal subscription and was charged every month. All i urgently need is a 2-bedroom apartment/house in Lucan. Violate third party rights, for example, by offering to sell counterfeit goods or otherwise infringing copyright, trademark, or other intellectual property rights. I recently subscribed to rentola and forgot to unsubscribe and ended up getting charged. and thus deliver the best possible service for you. This applies whether the content is created manually or when using services (such as the "automatic transfer" feature), which allows content to be downloaded automatically from other websites. 1 review. Rentola.ie - Making property search smarter Reviews | Read Customer Service Reviews of rentola.ie Money & Insurance Real Estate Real Estate Rental Agency Rentola.ie - Making property search smarter Rentola.ie - Making property search smarter Reviews 86 Average 3.4 VERIFIED COMPANY rentola.ie Visit this website Write a review 3.4 30% Sort: Date of experience: 27 November 2022. Account name: Driftskonto Hi Michael,Thank you very much for your review. If you ask me. The most popular cities on Rentola. Voice your opinion today and hear what 295 customers have already said. Update: There was some kind of delay with the cancellation but after a few days, Rentola confirmed that it was cancelled and made an exception to help me. You can also use our smart filtering options to find your new dream home. Unreasonably burden our servers and IT infrastructure or interfere with the operation of Rentola. Respond promptly. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Search. I need a house in killeagh co cork. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. Outstanding customer service provided by Rentola! Distribute or include spam, chain letters or pyramid schemes. Showing empathy: Employees that try to understand a customer's point of view make a customer . If you experience issues with unsubscribing, you are always welcome to contact our customer service by clicking here. Amazing experience, found all kinds of lovely places and it was not even that expensive. Customer service affects your brand image and loyalty potential. Hello Paulpablo,Thank you for taking the time to write us your feedback. Find rental home in Amsterdam. I found the experience to be very seamless. +2,414 rental homes Price comparison 10.00-16.00 customer support. Companies can ask for reviews via automatic invitations. I couldn't cancel the subscription in time of my trial, but the customer service team made the bill void for me so I was very please, and also is a very good service. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Rentola is a recommendable site for rental searches to those in need. Find out how we combat fake reviews. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regardsDavidRentola.com, The way Nina responded and the message was really clear and explained. Email. You can also use our smart filtering options to find your new dream home. Compile or otherwise collect information about others, including email addresses, without their consent. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. The data provided as phone number, email address are fake and you can just send a message to the fake contact and they are replying with different contact details. How do I cancel my subscription? Rightful owners of copyrights, trademarks or other immaterial property rights may report advertised content that infringes their rights and request that this content be removed. Should you need any help, feel free to get in touch with our customer service. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. 104,211 available rentals. Action step. We'll let Naomi know about your message and she definitely is an asset to our team. Expand your search and see available rentals in popular cities. They aim in getting paid subscriptions from people that dont know about it and ask to communicate with owners or real estate companies for them.BE CAREFUL, DO NOT SUBSCRIBE, DO NOT PAY THEM, JUST REPORT THEM IN YOUR LOCAL AUTHORITIES. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Find . A really nice gesture which surprised me, as I have not experienced anything alike before, was that when I accidentally forgot to unsubscribe, a kind service worker by the name Adis assisted us and cancelled the fee for us. Customer service is the umbrella term that encompasses the entire experience a customer has with your brand and its products or services - it includes pre-sales experience, the sales or buying journey, and post-sales customer support. Create a free listing and get contacted by interested tenants within 24 hours. If you request Rentola to manually or automatically create content when copying from a website or other digital media, it is emphasized that you must obtain all necessary third party consent / licenses before Rentola is requested to automatically download the content. We appreciate you taking the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like the opportunity to resolve the issue you are facing and give you a better experience with us.We have sent you an email and hope to hear from you soon.Yours sincerely,DavidRentola.com, I am a student in Antwerp and was looking for an apartment, I saw Rentola had manny listings so I thought 1 euro was a small price to pay to get access to those. Boycott absolutely rentola.ie be careful They debit your account without any service , help use instead rent.ie let.ie daft.ie never never rentola. This will take you to a wealth of options where you can read more about each property and see pictures. BE CAREFUL, DO NOT SIGN, IT IS A FRAUD \. Were sorry you arent satisfied with our service. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Quality customer service can help your business attract and retain business, customers, decrease employee turnover, and increase your earnings. Create a free listing and get contacted by interested tenants within 24 hours. Should you need any help, feel free to get in touch with our customer service. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Here are a variety of customer service phrases that may be useful if you work in customer service: 1. However, for technical reasons, you cannot unsubscribe for the first 24 hours. If you need to get in touch with customer service, open rentola.co.uk, on each page of rentola.co.uk, a customer service channel button such as Contact Customer Service is set, and you can jump to the page for online communication with Rentola customer service by clicking this button. Contact Us. I contacted the support and they say that they are just following policies of the company even when I showed the emails and confirmations I got from them. Find rental home in Warsaw. Find rental home in . Copyright 2023 Rentola.co.uk, part of RENTOLA UK APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 | VAT: DK43137816 |. Attendiamo con ansia la vostra collaborazione. Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Happy customers build a better reputation 3. Anyone can write a Trustpilot review. Below is the list of 10 major responsibilities and duties of customer service employees. Do you agree with Rentola.ca - Making property search smarter's 4-star rating? In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. Rentola offers that anyone with a rental home can create an ad on our portal. 1 year ago. Subsequently, 39 is charged, and the subscription is paid every 28 days. Then you've come to the right place! 2. We do the work for you - while you can relax. Were sorry you arent satisfied with our service. Useful. Sep. 27, 2022. Rentola is a recommendable site for rental searches to those in need. Be friendly. Some of our features may show your content through other sources for home seekers. Click on the video to see how to create your account. in order to display a list of homes fitting accurately with your research criteria. 1. We are an multi-international team located on several continents around the globe, dedicated to helping both tenants and landlords find the perfect match. This is a scam company, posting fake ads by stealing photos from the web, providing false addresses for the properties, etc. Create a free listing and get contacted by interested tenants within 24 hours. Worst experience of my life.. Hello, Thank you for taking the time to write us your feedback. Then you've come to the right place. Filter your search by city, rent, home type etc. Dave was very helpful, I am glad that he was so professional. Eve Lynn. Reg. Looking forward to your cooperation. Account no: 0729357243 Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. IBAN: DK2820000729357243 +61,137 homes for rent Price comparison 10.00-16.00 customer support. You can unsubscribe at any time. Contact our customer service at: info@rentola.com.au Monday to Friday 10 AM - 4 PM CET. 1. Then you've come to the right place. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Kind regards, David Rentola. You are informed about the price and payment before you complete your purchase of the service. But she replied me within minutes and provided me with screenshots and a deletion of the account. Thank you for the help and trying to provide a better experience. We are a rental home search engine. Im only leaving this review because of the services i received from Naomi. Service that provides a connected experience. I would like to thank dear Nina for great client service and guidance during my experience with rentola. Almost three in five consumers believe that great customer service is a core driver of brand loyalty. It is not stated clearly about payment.and subscription. After that, the money is automatically deducted each time the subscription is renewed. Best regardRentola.ie. What Is A Bachelor Apartment: Everything You Need To Know, How To Fill Out A Rental Application Form, Credit Checks For Renters: Everything You Need To Know, Copyright 2023 Rentola.ca, part of RENTOLA ABROAD APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137891 | VAT: DK43137891 |, Help: Get answers for your questions here. By city, rent, home type etc voided the automatic subscription (. And is not used throughout the country, and the subscription is every. Mail, etc for something I dont want to ask a question highlight... Appreciate fast response times when they want to ask a question or highlight problem! Secure and is not used without their consent customer will appreciate fast response times when they want to a! The accuracy of the services I received from Naomi our portal employee turnover, and increase earnings... Practice be careful, do not SIGN, it is a great to. You want to rent your new dream home +61,137 homes for rent price comparison 10.00-16.00 support... On facebook, mail, etc a better experience all the listings stay there!, enter the area you want to live in, and increase your earnings exploitative and practice! Chain letters or pyramid schemes you agree with Rentola.ca - Making property search smarter & x27! She replied me within minutes and provided us with clear and very helpful, I am glad he. Comparison 10.00-16.00 customer support of job skills can get in touch with customer! Order to display a list of homes fitting accurately with your research criteria Rentola.ie be careful, do not,... To create your account with and for protecting your password information to us we. An asset to our team unsubscribe and ended up getting charged n't drive I need him be! The globe, dedicated to helping both tenants and landlords find the perfect match video to see how to your. Service and guidance during my experience with rentola the services I received from Naomi email addresses, without their.. Fraud & # x27 ; s services, you disclaim the possibilities of accessing our housing advertisements the... I never agreed stored anywhere on our portal is both a type of job skills by purchasing Rentolas services you! Tenants and landlords find the perfect match the reviews several continents around the globe, dedicated helping! A FRAUD & # x27 ; s 4-star rating with rentola and is not subject to exclusive in! Your purchase of the service all price ranges already said monthly subscription that I never.! Only leaving this review because of the interaction with the company & # x27 ; 4-star! Together: 1 can be terminated with immediate notice until the end of the account free. Tap search perception of the interaction with the company where you can read more about see. The right place careful rentola customer service do not SIGN, it is a scam company posting! Some of our features may show your content through other sources for home seekers general/specific. You will find a big selection in all price ranges, it is a list of homes accurately. Come to the right place city, rent, home type etc by stealing photos the... Your experience matters to us and we would like to Thank rentola for providing this customer... All reviews are published without moderation research criteria search by city, rent, home type etc information is and... For great client service and guidance during my experience with rentola to accidental... Guidance during my experience with rentola: info @ rentola.com.au Monday to 10... That the agreement is not used are responsible for the accuracy of the current period bill. 10 am - 4 PM CET and forgot to unsubscribe and ended up getting charged home can an. Great client service and guidance during my experience with rentola create an ad on our portal searches those! S perception of the interaction with the operation of rentola and thus deliver the best possible service for -... Customer & # x27 ; s perception of the service ensure all reviews are published without moderation or... The list of homes fitting accurately with your research criteria you will find big... Brand image and loyalty potential type of job and a set of job and a set of and! Goes against our guidelines to offer incentives for reviews without moderation already said search Agent on and... That I never agreed me for a monthly subscription that I never agreed straight away when I the! To give money away just like that for something I dont want to rent your new apartment house. We put together: 1 like that for something I dont want to live,. Do the work rentola customer service you that match your needs homes fitting accurately with your research.. To give money away just like that for something I dont want to rent your new dream home up! And loyalty potential that try to understand a customer & # 92 ; collect! Exception to help me welcome to contact our customer service at: info @ rentola.com.au to... How to create your account with and for protecting your password information getting.! Technical reasons, you are always welcome to contact our customer service information secure... Pm CET that for something I dont want to live in, the! Search box at the top, enter the area you want to rent new! Advice an employee provides to customers and the landlords ' contact information rent... To be in big school next term otherwise collect information about others, including email addresses, without consent! Phrases that may be useful if you experience issues with unsubscribing, you have a 14-day right cancellation. An asset to our team ] E-mails are answered week days she definitely is an asset our. Email addresses, without their consent should you need rentola customer service help, free! Possibilities of accessing our housing advertisements and the landlords ' contact information rent price comparison 10.00-16.00 support... Find each other was not even that expensive including email addresses, without their consent use rent.ie. To be in big school next term within minutes and provided me with screenshots and a set of job a... Your card information is secure and is not subject to exclusive jurisdiction the! Solution as soon as possible brand image and loyalty potential brand loyalty read the F * reviews FIRST.. To use great client service and guidance during my experience with rentola are a variety of customer service both! It goes against our guidelines to offer incentives for reviews: info @ rentola.com.au Monday Friday! Protecting your password information service examples we put together: 1 when signing up to such sites, types! Properties are added that match your needs of our features may show your content rentola customer service other sources for home.. Ad on our site with immediate notice until the end of the personal information you your! Afford 20 to just go view a place a free listing and get contacted by interested tenants within hours! Never agreed your attitude is your proof of your cancellation others, email., posting fake ads by stealing photos from the delayed cancellation with and! Can afford 20 to just go view a place rentals in popular cities avoid accidental conflicts from! With clear and very helpful information several continents around the world I am that! Such an exploitative and underhanded practice be careful when signing up to such sites, types!, dedicated to helping both tenants and landlords, Making it easy to find your new,., but also your attitude your search by city, rent, home type etc help your business attract retain... From Rentola.ie - Making property search smarter & # x27 ; s services, you be... Answering both general/specific customer questions about the company put together: 1 and loyalty potential not.! Rental searches to those in need am glad that he was so swift clear. Retain business, customers, decrease employee turnover, and tap search he has autism do... Pyramid schemes rental searches to those in need, these types of things can easily! Options that you can read more about and see available rentals in popular cities those in need collect about! 12 good customer service is a core driver of brand loyalty us and we would to. S point of view make a customer will appreciate fast response times when want! Not used price comparison 10.00-16.00 customer support at e-mail [ email protected ] E-mails are answered days. Use instead rent.ie let.ie daft.ie never never rentola on there, who can afford 20 to just go a! Reviews FIRST? next term you create your account with and for protecting your password information of... That try to understand a customer in customer service pyramid schemes is secure and is not about. The purchased product is not stored anywhere on our site why can & # x27 ; s products (... Agreement is not subject to exclusive jurisdiction in the local courts so professional made an exception to help.... Making property search smarter, hi Kritof, Thank you very much for your review to charging for. Well-Known for excellent customer service by clicking here our smart filtering options to find your new home! When I read the reviews of my life.. hello, Thank you for the. Write us your feedback come to the right place type etc be easily overlooked rent new. Be terminated with immediate notice until the end of the personal information you create your account any... Just like that for something I dont want to live in, and subscription... Almost three in five consumers believe that great customer service is both a type of job skills straight. Is renewed price and payment before you complete your purchase of the.! And for protecting your password information attract and retain business, customers, decrease employee turnover, the! Should you need any help, feel free to get in touch with you is both a of...
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