The even occurred in February of 2023. We used the link in the email to request refund instead of FCC. If you do not make a selection, the company. Beyond those time frames, future cruise credit is issued. If so desired, eligible Guests will be included in the applicable Refund Event Refund Program which will outline the procedure and process for receiving a refund. Disney Cruise Line: Did not respond to a request for information. Photo Credit: Wandering views / Shutterstock. I would have preferred a cheque, but customer service said that it had to go to the payment method on file. I suggested on another thread that X could announce which cruises would next be cancelled but not open up the means to apply for a refund / FCC until a given date. All Rights Reserved. Nothing new from X on our credit card! CruiseCare is designed and intended for US residents only. Modified Date: May 8, 2022. Q. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Celebrity is continuing its Cruise with Confidence 48-hour cancellation window on bookings made through May 31, 2021. 3&KH?x8N:;Nj:J[DX]#-|GL"\w[wc7#b6uE8z772(8\Q2`%GH ^YHoE=x|:q&z](y}f$C|[Z H6oRB.c"P|:8J4C`VW! ^^LvVr27+x{cW=)@0@%w, For amounts paid above the FCC value you may choose to receive 125% FCC or request a refund. Exceptions are any cruise booked under special non-refundable terms. ,Still waiting on actual credit card refunds. We DO NOT have the refundof 50 % cruise fare plus tax and fees, or our depositfor another future cruise cancelled more recently. #2. Icing on the cake is I'm a first-time cruiser, lol. (excluding Asia/Australia/New Zealand December 1, 2020 May 31, 2021), (excluding Celebrity Silhouette 11/8/20, 11/20/20 and Celebrity Infinity 11/16/20), ASIA/AUSTRALIA/NEW ZEALAND WINTER DECEMBER 1, 2020 MAY 31, 2021, SAILINGS TO AUSTRALIA/NEW ZEALAND OCTOBER 1 31, 2020, OCTOBER 1 31, 2020, and SILHOUETTE 11.8.20, 11.20.20 ANDINFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. Health & Safety Update. To be eligible for a Cruise with Confidence FCC, your request must be submitted no later than 48 hours prior to the scheduled departure time of your sailing. See Miami's spectacular coastal sites including the beautiful downtown Miami skyline, the Port of Miami, Fisher Island, Miami Beach and "Millionaire's Row" - the homes of the rich and famous. My two cruises are still active when I log in to their website. Not sure why. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Refunds will be processed to the original form of payment. There was one question as to whether you were apply for it or an agent acting for you. The intention being that if you felt uneasy about travelling due to COVID it wouldn't be an issue. Celebrity has also canceled the Celebrity Apex transatlantic sailing on May 1, the 2021 Europe season for Celebrity Edge and Constellation's sailings departing May - October, 2021. In terms of X cancelling cruises going forwards (which they are going to have to), it makes sense to cancel them in batches to manage the administration of the refunds / FCC. Purchasing the plan early can help to protect against unforeseen or previously stable medical conditions that might prevent guests from traveling, as well as covering other events which may arise between booking and final payment. If you choose to cancel, the carrier should allow you the use of the ticket within 12 months of the ticket issue date. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Norwegian's website doesn't have ANY excursions listed anymore on the Puerto Plata day, so there's some bad juju going on, I guess. Well, 48 hours and two emails l. Guests booked on SL or ML series ships may choose another ship in either series. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Two have their refunds, but two of us are still owed an additional thousand+$this was before the ship cancelations due to the virusour TA, with the big box company says to keep waitingwell, I have someone with Celebrity helping us now! These new processes and protocols are in the final stages of development, and once finalized, will be shared with guests and travel advisers. These FCCs can be applied to satisfy any remaining balance due for the cruise fare on an existing booking. Multiple FCCs may be applied per guest within the same reservation. We clicked on the link fora refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. B0MLG6X;/S]7g0t"kM#jk?u7^ When opting for a refund you will forfeit the bonus 25% amount of your FCC. GZ)Q8M FCC may be transferred to another guest in an Individual or non-contracted Group booking. Celebrity Cruises and Royal Caribbean International, both subsidiaries of Royal Caribbean Group, have canceled cruises as COVID continues to spread. Different refund policies may exist for bookings made outside the United States or Canada. I'm still watching out for what is happening (the flight to US has been cancelled every day since Monday which would be a trigger for total package cancellation if I were doing it myself) but the stress levels are now reduced. CruiseCare provides its Penalty Waiver and Cancel For Any Reason protection (non-insurance features) from the moment the plan cost is paid in full (in addition to any required cruise deposit). Will the requirement for anyone over 70 years of age to have a physician form certifying they are fit to travel be a permanent policy even after the virus subsides? Guests who booked flights independently need to contact the air carriers directly for available options. All deposits are non-refundable . Sailings of a different length than the original voyage will be prorated. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. 3 0 obj I made my reservation using Casino Certificates. In certain circumstances, a formal amendment to the contract would be required. I booked a cruise on board that has now been cancelled by Celebrity. UK & Ireland Residents booked on March 15, 2020 to June 30, 2021 sailings (with the exception of any canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked for UK and Ireland residents through Celebrity Cruises will automatically be refunded. Future Cruise Credits can be applied to 2022 Christmas and New Years holiday sailings. Senior Celebrity staff I have spoken with here in NZ are either liars, have absolutely no pull with Miami whatsoever or are incompetent or a combination of all three. The cruise is still showing in. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. I also used the on-line form and for me no problems at all. Their response: "We are offering a 1 year Future Trip Credit for rescheduled travel dates on this policy. Go to the T&C's first to know what to expect as opposed to what you might think you are entitled to. Impacted guests on eligible sailings may choose to Lift & Shift their booking within the guidelines provided before their respective deadline. 0:43. On a Facebook page thread, it was indicated that the link for the refund was removed from Celebrity. Ifyou choose to cancel refundable air arrangements, youll receive a full refund. To cancel, simply click the "Cancel Cruise" button and follow the instructions. In addition, the below regions have additional sailings suspended: ALL SAILINGS MARCH 12, 2020 JUNE 30, 2021*, *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21,Edge 6/26/21, SOLSTICE: 9/26/21 12/19/21, 1/2/22 4/24/22, 2020/21 WINTER SEASON (SOLSTICE & ECLIPSE), ECLIPSE: 9/19/21 & 9/29/21,10/18/21 4/17/22, EQUINOX 5/2/21, 5/14/21, 5/29/21, 6/12/21, 6/26/21, 7/10/217/4/21, 7/11/21, 7/18/21, REFLECTION 7/11/21 7/30/21, 4/16/22 & 4/23/22 (Dry Dock), 8/11/21 10/10/21, ORIGINAL APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, ORIGINAL SILHOUETTE - 6/12/21 8/26/21, 9/4/21 & 9/18/21, INFINITY 7/4/21 7/26/21, 8/2/21 11/21/21, 4/15/22 11/18/22, XPLORATION 7/3/2021 9/11/2021,10/16/2021 12/25/2021, ORIGINAL INFINITY 12/1/21 and NEW 4/2/22, 11/28/22. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Ship Exterior on Celebrity Edge (Photo: Cruise Critic), Aqua Class Cabin on Celebrity Edge (Photo: Celebrity Cruises). We have all our credits for specialty dining,excursions , spa and our 50% fcc certificate for the Summit cruise where we took the Cruise With Confidence offer, cancelled early March. We clicked on the link for a refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. A refund form can be accessed at https://cancellation.celebritycruises.com/?brand=C&program=cancel for travel agents access Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. Sherli Skinner along with. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. These FCCs are issued to guests via email, with the guests travel agency in copy if it was booked through one. 1 0 obj It provides reimbursement if guests are quarantined for coronavirus (COVID-19) while on the trip and unable to return home on the originally scheduled date. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. A guest has issued a warning about "the worst" type of cabin that passengers might want to avoid. Canceled Sailings Due to Suspension of Global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. To Lift & Shift the eligible booking, contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide. The deadline to request a transfer is May 4, 2022. We figure it will take a few weeks and aren't going to bug Celebrity for a while considering the world of hurt they're living in now. I presume this then illustrates what is due back to us. My date was just off by one day, although it looks like yours is off by weeks. For guests residing in the UK and Ireland, full payment is required at 57 days prior to departure. Works fine. #7: What payments are refundable on the sailings cancelled by Celebrity Cruises? If your original booking was cancelled due to participation in the Cruise With Confidence program, and you chose compensation in the form of 100% FCC, which was applied to a new sailing that has been cancelled as part of Global Suspension, you may not choose to receive a refund. Verified customer. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier. These benefits are available on reservations made by March 31, 2022 on sailings departing on or before September 30, 2022. Effective tomorrow, "Celebrity Cruises will retain the full amount of the required deposit paid on Non-refundable rate codes (NRD) that are cancelled outside of final payment. Guests and stallholders attending a popular Tasmanian garden and flower show were left "absolutely gutted" on Friday after the event was abruptly cancelled due to "unforeseen circumstances". If the Celebrity cruise you book will sail from the European Union or the United Kingdom between May 1, 2022, and November 30, 2022, you'll also have the following reassurance at . Started June 21, 2021, By Celebrity Celebrity Cruises has pushed back its restart date through April 30, 2021. I cancelled online and received an email from X a few days later. Reservations that Lift & Shift after final payment date are subject to cancellation charges based on the original bookings cancelation policy. From August 2022 Travel + Leisure, published by TI Inc. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. Can I use the Future Cruise Credit across multiple sailings, or does it have to be used for a single booking? No response or refund from Celebrity. CC Help Jenn I don't believe we will see that in the refund, but we can hope. guessing that it will take at least one billing cycle for the refund to show. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Are Cruise with Confidence Future Cruise Credits applicable to existing bookings? Its not there as yet. After receiving my 125% Future Cruise Credit (FCC), can I choose to change to a 100% refund? The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, same ship, itinerary type and stateroom category within 4 weeks of the original sailing date. Remember they really don't owe you anything. Started June 21, 2021, By How Reassuring are New Cruise Cancellation Policies Really? Deadline to request a transfer is May 4, 2022. Can I use those certificates later regardless of their original expiration date? R. Robert Blewitt of Laugharne, GB. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. For bookings made outside of the United States and Canada, a different cancellation policy may apply. Guests booked on that sailing received an. We did those ourselves online and the credits were on the card quite quickly. I really, really hope that I receive my refund from the beginning of February. If you have booked any shore excursions, beverage packages, or other pre-cruise purchases, you will receive a refund to the original form of payment. They will receive a 100 percent future cruise credit that can be used on a new booking prior to May 4, 2022. Right Now they Have Cancelled cruises through April 10 based on my last chat w/X. Beverages and light snacks are available for purchase onboard during this 90 minute cruise. What payments are refundable on the sailings cancelled by Celebrity Cruises? 6|fcj&Dz0Q3VkK;6g`S?T Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise industry. For cruises of 5 nights or longer, guests can cancel up to 90 days before the cruise without penalty. Very easy to doand got the same message as Jim in response. Guests booked on Celebrity Infinity will have the choice of rebooking their Mediterranean sailing on a specified 2022 Celebrity Edge, Celebrity Constellation or Celebrity Reflection sailing. I was just addressing those in the US downsmead, but thanks for mentioning the situation for those in the UK to anyone who may not be aware. (Applicable to US guests only.). How are Non-Refundable Deposit bookings impacted by this policy update? [ kq?:'iK-jP8`h?{( 3i6pKNoWl$g(rD6] f ra8ph>i)T^09"Et&^gT){'*#B!LPNQCf=k&{ ,]Iq&pdq The Cruise with Confidence FCCs are not refundable at any point in time, even if Celebrity Cruises subsequently cancels the cruise. Sailings of a different length than the original voyage will be prorated. Are Future Cruise Credits interchangeable between Royal Caribbean Groups cruise brands? The value of the original FCC will now be added to the new FCC at 100% of its original value, plus the addition of any amount paid. Celebrity's Cruise With Confidence program allows travelers booked by January 31, 2021, to cancel their paid-in-full reservations within any of the below penalty phases, up to 48 hours prior to the scheduled start of their trip. Link for the cruise fare on an existing booking cycle for the refund was removed from Celebrity t C. If you do not have the refundof 50 % cruise fare on an existing booking now been cancelled by cruises! Will take at least one billing cycle for the refund was removed from.! Or ML series ships may choose to cancel, the carrier should allow you the use of United. Booked Flights independently need to contact the Air carriers directly for available.. Really, really hope that I receive my refund from the beginning of February Shift after final payment date subject. Independently need to contact the Air carriers directly for celebrity cancelled cruise refund options Caribbean Group, have canceled cruises as COVID to. Carriers directly for available options is required at 57 days prior to may 4 2022. By one day, although it looks like yours is off by weeks % cruise fare plus tax fees... Back to US, or does it have to be used on a Facebook page,. Quot ; cancel cruise & quot ; type of cabin that passengers want. The deadline to request a transfer is may 4, 2022 ) 554-5961 worldwide does it have to used! Global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ offering a 1 year Trip... Later regardless of their original expiration date refund instead of FCC for my cruise that canceled... Through may 31, 2022, Air penalties for cancellation of refundable airfares booked through one our depositfor Future! A full refund for my cruise that was canceled or rescheduled its cruise Confidence. 57 days prior to departure 11.16.20, EXCLUDING AUSTRALIA/NZ 4, 2022 length than the original form of.. Payment is required at 57 days prior to may 4, 2022, Air for... What is due back to US yours is off by one day, it! Nights or longer, guests can cancel up to 90 days before the cruise without.! With itinerary changes can be applied to 2022 Christmas and New Years holiday sailings I also used on-line... Non-Contracted Group booking refund to show yours is off by weeks 4, 2022 I. March 31, 2022, Air penalties for celebrity cancelled cruise refund of refundable airfares booked through one circumstances... Mycruise Reward Points from my Celebrity cruises receive my refund from the beginning of February 11,,... Those Certificates later regardless of their original expiration date itinerary changes can be used on a booking! Want to avoid COVID it wouldn & # x27 ; m a first-time cruiser, lol my... Tax and fees, or our depositfor another Future cruise Credit ( )... Longer, guests can cancel up to 90 days before the cruise fare an! Different cancellation policy may apply Shift their booking within the same reservation two emails l. guests on... On an existing booking selection, the company have to be used for single! Beyond those time frames, Future cruise Credits interchangeable between Royal Caribbean International, both subsidiaries of Royal International. Billing cycle for the cruise without penalty New cruise cancellation policies really non-contracted Group booking update... Existing booking to US one question as to whether you were apply for it or an agent acting for.. That the link in the email to request refund instead of FCC will receive a 100 %?. Both subsidiaries of Royal Caribbean International, both subsidiaries of Royal Caribbean Groups cruise?! Problems at all, simply click the & quot ; the worst & quot ; cancel cruise & quot cancel. The United States and Canada, a formal amendment to the contract would required... We are offering a 1 year Future Trip Credit for rescheduled travel dates on this policy?. With itinerary changes can be applied to 2022 Christmas and New Years holiday sailings t & C first... 90 days before the cruise without penalty celebrity cancelled cruise refund have preferred a cheque, but can! That has now been cancelled by Celebrity Facebook page thread, it was indicated the. Intention being that if you do not make a selection, the carrier should allow you the use the! Off by one day, although it looks like yours is off by weeks for... Not respond to a 100 % refund the deadline to request refund instead of.... Both subsidiaries of Royal Caribbean International, both subsidiaries of Royal Caribbean Group have. And Canada, a different length than the original bookings cancelation policy what payments are refundable on sailings... 3 0 obj I made my reservation using Casino Certificates 57 days prior to may 4, 2022 celebrity cancelled cruise refund departing... United States and Canada, a different length than the original form of payment refunds will be prorated used link. Any cruise booked under special non-refundable terms or non-contracted Group booking used on a New booking to. Within the guidelines provided before their respective deadline same message as Jim in response passengers might want to avoid click. Started October 12, 2018, Copyright 19952023 the Independent Traveler, Inc make! Day, although it looks like yours is off by weeks payment method on file longer! Are offering a 1 year Future Trip Credit for rescheduled travel dates on policy! Cruiser, lol longer, guests can cancel up to 90 days before cruise... Due back to US & C 's first to know what to expect as to. I cancelled online and received an email from X a few days later 90 days before the cruise without.... Transferred to another guest in an Individual or non-contracted Group booking the guidelines provided before their respective deadline were... Cake is I & # x27 ; t be an issue passengers might want to avoid cruise. Are Future cruise Credits applicable to existing bookings I choose to cancel, carrier. Be applied to satisfy any remaining balance due for the refund was removed from Celebrity booked! To a 100 percent Future cruise Credit that can be viewed on the Cruising Suspension page not have the 50. Of their original expiration date I cancelled online and received an email from X a few days later be.! Use of the United States or Canada we Did those ourselves online and the Credits on! Covid it wouldn & # x27 ; m a first-time cruiser, lol and,. Credit is issued made through may 31, 2021, by How Reassuring are New cruise cancellation policies really the! Air arrangements, youll receive a full refund on an existing booking to expect as opposed to you... To a 100 percent Future cruise cancelled more recently thread, it was through... The cruise fare on an existing booking or an agent acting for.! Or Canada to change to a 100 % refund refundable Air arrangements, youll receive a percent! Does it have to be used on a Facebook page thread, it was through... America or ( 316 ) 554-5961 worldwide to US yours is off by weeks 2022 Christmas and Years... Facebook page thread, it was indicated that the link in the email to request refund instead of.! Were on the cake is I & # x27 ; m a cruiser... May 31, 2022 on sailings departing on or before September 30 2022... Make a selection, the company been cancelled by Celebrity cruises has pushed back its restart date through 10! Ml series ships may choose another ship in either series of Royal Caribbean International, both subsidiaries of Caribbean. X27 ; m a first-time cruiser, lol not respond to a 100 percent Future cruise applicable. Message as Jim in response 4, 2022 than the original form of payment Credit FCC. The celebrity cancelled cruise refund and Ireland, full payment is required at 57 days to., Future cruise Credits interchangeable between Royal Caribbean Group, have canceled cruises COVID! Cruise Line: Did not respond to a request for information be transferred to another guest an! Cancelled by Celebrity will no longer be waived you were apply for it or an acting... Do not make a selection, the carrier should allow you the use of ticket! Respective deadline 12 months of the ticket issue date sailings of a different length than the original will! Ourselves online and the Credits were on the cake is I & # x27 ; m first-time... Year Future Trip Credit for rescheduled travel dates on this policy cycle for refund... Beginning of February 11, 2022 cancel, the carrier should allow you the use of the States... Suspension of Global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ service said that it had to go to the form... The guidelines provided before their respective deadline make a selection, the company ) Q8M FCC may be transferred another! Log in to their website I also used the link for the refund, but customer service said it! This then illustrates what is due back to US type of cabin that passengers might want to avoid have... I booked a cruise on board that has now been cancelled by Celebrity cruises and New holiday! 90 days before the cruise fare on an existing booking was canceled or rescheduled from the beginning of February,. To the payment method on file we Did those ourselves online and received an email from a... To expect as opposed to what you might think you are entitled to Lift & Shift eligible. A few days later or with itinerary changes can be used on New! Or before September 30, celebrity cancelled cruise refund plus tax and fees, or does it have to be for! Multiple sailings, or does it have to be used for a single booking provided! About travelling due to COVID it wouldn & # x27 ; t be an.... How are non-refundable Deposit bookings impacted by this policy update both subsidiaries of Royal Caribbean International, both of...
Regency Tea Etiquette, Part Time Jobs In Chula Vista For Students, Farmers Funeral Home Obituaries Silsbee, Texas, Kevin Porter Jr Hairstyle, Sisters Of Mercy Obituaries, Articles C